Acceptance of Terms

By using our website, placing an order, or interacting with our services, you agree to comply with these terms and conditions. If you do not agree, please do not use our website.

Orders & Payments

  • All orders placed on MugiOnline are subject to product availability. In case of unavailability, we will notify you and offer alternatives or a refund.
  • Customers must provide accurate and up-to-date information during checkout, including name, address, and contact details.
  • Payments are processed securely through trusted third-party payment gateways. We do not store your payment details.
  • Once an order is confirmed, it cannot be modified or canceled. However, if you need assistance, you may contact our support team.

Shipping & Delivery

  • Orders are typically processed and dispatched within 5 business days from the date of purchase.
  • Delivery timelines vary depending on location, but we strive to deliver within 3 to 5 days.
  • Shipping costs, if applicable, will be displayed at checkout.
  • We are not responsible for delays caused by external factors such as weather, courier issues, or customs clearance.

Returns & Refunds

  • Returns are accepted within 2 days of delivery if the product is unused, unopened, and in its original packaging.
  • Refunds will be issued only after inspecting the returned product.
  • Shipping costs for returns will be borne by the customer unless the return is due to a defect or error on our part.
  • Refunds, once approved, will be processed within 3 business days and credited to the original payment method.

Product Use & Liability

  • Our products are intended for home use only. Please read product labels and usage instructions carefully.
  • We are not responsible for any allergic reactions, skin sensitivities, or damages caused due to misuse of our products.
  • If you experience any adverse reactions, discontinue use immediately and seek medical advice.

Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page, and continued use of the website will indicate your acceptance of the updated terms.